O&M, PMO

Operations & Maintenance (O&M) is one of the four pillars of innovation, primarily due to the fact that shortcomings and failures within this largely determines the success of the facilities.

Given the importance of this workstream, a great deal of time and effort has gone into understanding the current models that are employed, while exploring practical changes that can be made to operating and maintaining these facilities while improving the quality of life of the caretakers themselves, both through their perceived value and position within the communities they serve and by addressing unfair business practices that put an undue financial strain on them.

The active participation of the local municipal corporations in Bhubaneswar and Cuttack provided the opportunity to create a Project Management Office (PMO) to oversee the facilities going forward. CTRAN worked with both the BMC and CMC to develop the PMO to act as the single window of communication between the municipal corporations and government. This office is instrumental in capacity building efforts with BMC and CMC representatives, ensuring that the project is sustainable both now and in the future.

The PMO will also integrate an operations help desk into the existing frameworks of the BMC and CMC, including developing a back-end support framework for the web-based system. This help desk will serve as an interface with Project Sammaan communities to assist them with any issues they’re facing relating to the facilities.