Four Pillars of Innovation
Potty Project research led to insights around opportunities to improve sanitation service delivery and, consequently, end-user perceptions around sanitary practices. These learnings were cased in four “pillars of innovation”: Operations & Maintenance, Branding Communications, Architectural Infrastructure, and Business Models.
1. O&M
Community sanitation facilities are in an ever-deteriorating physical state with derelict toilet hardware, broken doors or tiles, and accumulating layers of filth seeming an inevitable end for most. Overcoming people’s perceptions around participation in cleaning and maintaining these toilets will be a key challenge.