Designing for Disabilities: Findings, Learnings, and Decisions
Meeting with experts, conducting “Potty Lab” exercises, and general field research led to key insights and corresponding decisions across several facility components:
WC
One of our major learnings was, though a lower-height western-style WC might be an ideal choice in terms of comfort, there was a fair bit of resistance as it differed from their preferred habit of squatting.
The reasons weren’t hygiene-related as we had previously believed, but about ingrained behavior and the belief that squatting would help with bowel movements.
From a design perspective, this left us with an interesting dilemma: how could we provide support through a western-style WC and keep it high enough for wheelchair users to side-transfer to while also allowing other users to squat? After some discussions within the team, we realized that the best solution was a ‘low height hybrid WC’.