Operations & Maintenance (O&M) is one of the four pillars of innovation, primarily due to the fact that shortcomings and failures within this largely determines the success of the facilities.

Given the importance of this workstream, a great deal of time and effort has gone into understanding the current models that are employed, while exploring practical changes that can be made to operating and maintaining these facilities while improving the quality of life of the caretakers themselves, both through their perceived value and position within the communities they serve and by addressing unfair business practices that put an undue financial strain on them.

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For a large infrastructure project of this nature, multiple stakeholders are a given. Within this dynamic there is an overall project objective, but also individual organizational goals that need to be taken into consideration and addressed. At times, these individual mandates can conflict with the project’s overall goals with one team’s workstream impacted by the needs of another’s.

An example of this can be found in the innovation and design mandates. Imperative for some of the partners, these directives require considerable and conscientious ideation. This alone can be seen by stakeholders with limited understanding of the complexities and intricacies of design innovation as a delay.

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Sewage management systems are a necessary part of the sanitation puzzle and potentially a big failure point from a public health perspective. From a government perspective, scale of solution is an imperative. Existing statutes and cost constraints make it extremely difficult to experiment with new, untested technologies.

As such, waste management is a key component to Project Sammaan as shortcomings in this have frequently been the cause of failures in other facilities and improper storage and disposal of waste could lead to worsening present conditions and not improving them.

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Project Sammaan is a unique innovation initiative due to the diversity of the organizations working on it: design firms, government bodies, empirical researchers, architectural firms, waste management experts, community engagement specialists, and an interface management team.

This amalgamation of seemingly disparate entities provides a robust and exhaustive approach that ensures community members’ needs are designed for, the facilities are both functional and valued, and the effectiveness of the engagement is thoroughly evaluated.

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Potty Project research led to insights around opportunities to improve sanitation service delivery and, consequently, end-user perceptions around sanitary practices. These learnings were cased in four “pillars of innovation”: Operations & Maintenance, Branding Communications, Architectural Infrastructure, and Business Models.

1. O&M

Community sanitation facilities are in an ever-deteriorating physical state with derelict toilet hardware, broken doors or tiles, and accumulating layers of filth seeming an inevitable end for most. Overcoming people’s perceptions around participation in cleaning and maintaining these toilets will be a key challenge.

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We’ve developed unique insights after spending a great deal of time working, and staying, in slum communities throughout India. As such, we consider ourselves somewhat authorities in this area.

As such, it is important that we share with anyone fortunate enough to spend time in these communities advice to ensure a safe experience. Largely you just need to have the right attitude and use a little common sense, but some practical items can help as well.

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Where research and ground realities meet: Project Sammaan!

I came to this realization while helping navigate the government land approval process. The research has its own considerations while the government officials have their own set of rules, so you need to find that delicate balance that satisfies both needs.

Here’s a peek into how the Indian government (at the municipality level, in this case) functions in terms of land approvals.

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